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Terms & Conditions | ©2017 Kathryn Allen Couture. All rights reserved | 844 KAC-SHOP

Terms of Use

FOR ONLINE PURCHASES, KATHRYN ALLEN WILL ACCEPT ON-LINE PURCHASED MERCHANDISE IN ITS ORIGINAL CONDITION FOR A FULL REFUND/EXCHANGE WHEN ACCOMPANIED BY THE ORIGINAL SALES RECEIPT. WE WILL NOT ACCEPT MERCHANDISE THAT HAS BEEN WORN, USED, ALTERED OR DAMAGED. RETURNS/EXCHANGES WILL BE PROCESSED WITHIN 7-10 BUSINESS DAYS OF RECEIPT. REFUNDS MAY ONLY BE ISSUED IN THE SAME FORM AS WAS UTILIZED FOR PAYMENT. FULL-PRICED MERCHANDISE MUST BE RETURNED/EXCHANGED WITHIN 10 DAYS FROM DATE OF DELIVERY; HOWEVER, SALE MERCHANDISE MUST BE RETURNED/EXCHANGED WITHIN 5 DAYS OF DELIVERY. PLEASE NOTE THAT SHIPPING COSTS ARE NOT REFUNDABLE.

EASY-TO-FOLLOW INSTRUCTIONS FOR RETURNING/EXCHANGING MERCHANDISE ARE INCLUDED WITH EACH SHIPMENT. EVERY EFFORT WILL BE MADE TO ENSURE A PROMPT REFUND OR EXCHANGE AND AN EMAIL NOTIFICATION WILL BE SENT ONCE THE RETURN/EXCHANGE HAS BEEN PROCESSED.

WE RECOMMEND SHIPPING RETURNED MERCHANDISE VIA UPS OR INSURED PARCEL POST FOR TRACKING PURPOSES AND THAT A CUSTOMER REQUEST ADEQUATE INSURANCE TO COVER THE PURCHASE PRICE OF THE SHIPMENT.

KATHRYN ALLEN WILL NOT ASSUME RESPONSIBILITY FOR REIMBURSEMENT OR COMPENSATION IN THE EVENT THAT A RETURN SHIPMENT IS LOST, STOLEN, OR DAMAGED BY MISHANDLING DURING SHIPMENT.

ALL ITEMS ARE SHIPPED WITH A RETURN/EXCHANGE TAG ATTACHED.

RETURNS AND EXCHANGES ON THESE SPECIFIC ITEMS WILL ONLY BE HONORED IF THE TAG REMAINS INTACT AND THE RETURN INSTRUCTIONS ABOVE ARE FOLLOWED.

WE RESERVE THE RIGHT TO REFUSE RETURN OF ANY MERCHANDISE THAT DOES NOT MEET THE ABOVE RETURN REQUIREMENTS AT KATHRYN ALLEN’S SOLE DISCRETION.

THE EXCHANGE OF AN ITEM PURCHASED ON KATHRYNALLENCOUTURE.COM, INVOLVES AN EASY TWO STEP PROCESS.

FIRST, PLEASE BEGIN BY MAKING AN ONLINE SELECTION TO IDENTIFY AND TO PURCHASE THE REPLACEMENT ITEM. SECOND, RETURN THE ORIGINAL ITEM BY FOLLOWING THE STEPS OUTLINED IN THE PREVIOUS SECTION. PLEASE NOTE THAT THE RETURNED ITEM MUST BE RECEIVED BY KATHRYN ALLEN IN ORIGINAL UNUSED CONDITION AND THAT NEW ORDERS ARE SUBJECT TO KATHRYN ALLEN AVAILABLE MERCHANDISE ON-HAND. SHIPPING CHARGES FOR ANY RETURNED ITEM(S) ARE THE CLIENT’S RESPONSIBILITY. PLEASE CONTACT KATHRYN ALLEN ENSURE THAT YOU DO NOT INCUR AN ADDITIONAL SHIPPING FEE ON THE REPLACEMENT ITEM. YOUR EXCHANGE ITEM(S) WILL BE SENT TO YOU VIA UPS GROUND OR FEDEX GROUND AT NO ADDITIONAL COST.

ALL OF THE ABOVE STATED RETURN POLICIES APPLY ONLY TO PRODUCT SOLD ONLINE, THROUGH KATHRYNALLENCOUTURE.COM, AND DO SPECIFICALLY NOT APPLY TO BESPOKE ORDERS.

PERSONALIZATION

IN ACCORDANCE WITH APPLICABLE LAWS IN THE UNITED STATES GOVERNING THE PURCHASE AND SALE OF SPECIAL GOODS MADE TO ORDER, WITHDRAWALS, CANCELLATIONS, EXCHANGES OR RETURNS ARE NOT ACCEPTED FOR ORDERS OF CUSTOMIZED PRODUCTS SUCH AS, FOR EXAMPLE, THOSE WITH THE CLIENT’S INITIALS ENGRAVED ON THE PRODUCT. THE CLIENT IS ADVISED THAT IMAGES, PHOTOGRAPHS AND SAMPLES OF THE ENGRAVING MAY DIFFER FROM THE APPEARANCE OF THE ACTUAL PRODUCT.

SHIPPING AND DELIVERY

FOR SECURITY REASONS, KATHRYN ALLEN ONLINE PURCHASES WILL REQUIRE AN ADULT SIGNATURE UPON DELIVERY. IN ADDITION, PURCHASES MAY NOT BE SHIPPED TO P.O. BOXES OR APO/FPO ADDRESSES, WHICH ARE NOT AVAILABLE THROUGH UPS.

ALL PURCHASES ARE SHIPPED VIA UPS OR FEDEX. TO ESTIMATE THE TOTAL DELIVERY TIME FOR YOUR PURCHASE, PLEASE ALLOW UP TO FIVE BUSINESS DAYS TO PROCESS YOUR ORDER FOR SHIPMENT, IN ADDITION TO THE TIME INDICATED BY YOUR PREFERRED SHIPPING METHOD (I.E. UPS NEXT DAY, TWO DAY, GROUND). ORDERS ARE PROCESSED AND DELIVERED MONDAY THROUGH FRIDAY, EXCLUDING HOLIDAYS. BELLE GROTTO COUTURE CANNOT BE RESPONSIBLE FOR UNANTICIPATED DELAYS.

TRACKING

A SHIPPING CONFIRMATION IS EMAILED TO YOU AS SOON AS YOUR PURCHASE HAS BEEN SHIPPED, WHICH WILL ALLOW YOU TO TRACK THE STATUS OF YOUR SHIPMENT. IN ADDITION, WE WILL EMAIL A DELIVERY CONFIRMATION ONCE WE RECEIVE NOTIFICATION FROM UPS THAT YOUR PURCHASE HAS BEEN DELIVERED.

IF YOU ARE NOT COMPLETELY SATISFIED OR IF THERE IS A DISCREPANCY WITH YOUR ORDER, PLEASE RETAIN ALL DOCUMENTATION AND PACKAGING AND CONTACT US IMMEDIATELY BY SENDING AN EMAIL TO BGCHANDBAGS@GMAIL.COM

DEPENDING ON AVAILABILITY, PURCHASES MAY BE MADE EITHER DIRECTLY THROUGH KATHRYNALLENCOUTURE.COM AND THROUGH THE ASSISTANCE OF OUR ONLINE PERSONAL SHOPPERS. ONLINE PURCHASES FROM THIS SECTION OF THE WEBSITE MAY BE MADE BY RESIDENTS OF THE U.S. FOR DELIVERY TO CLIENTS IN THE U.S. , INCLUDING ALASKA AND HAWAII. WE ARE UNABLE TO DELIVER ONLINE PURCHASES TO OTHER LOCATIONS AT THIS TIME.
CHANGES/CANCELLATIONS
IF YOU WISH TO CANCEL OR MODIFY YOUR ORDER, PLEASE SEND AN EMAIL AS SOON AS POSSIBLE TO KATHRYNALLENCOUTURE.COMWE WILL MAKE EVERY EFFORT TO ACCOMMODATE YOUR REQUEST. HOWEVER, ONCE AN ORDER HAS BEEN SUBMITTED, WE CANNOT GUARANTEE THE PURCHASE CAN BE CANCELLED OR MODIFIED. ONCE YOU HAVE RECEIVED YOUR ONLINE ORDER, PLEASE REFER TO OUR RETURN INSTRUCTIONS INCLUDED WITH YOUR SHIPMENT. IF YOU WOULD LIKE TO PURCHASE A DIFFERENT PRODUCT, PLEASE VISIT OUR WEBSITE OR CONTACT US AT KATHRYNALLENCOUTURE.COM
IN THE EVENT OF A RETURN, WHICH IS TO BE SOLELY DETERMINED BY KATHRYN ALLEN AND OR KATHRYN ALLEN REPRESENTATIVES, A 30% RESTOCKING FEE IS AUTOMATIC, AND IMMEDIATE.
PRODUCT AVAILABILITY
KATHRYN ALLEN PRODUCTS ARE SUBJECT TO AVAILABILITY; AND WE RESERVE THE RIGHT TO LIMIT THE QUANTITY OF PRODUCTS WE SUPPLY; SUPPLY ONLY PART OF AN ORDER; OR TO DIVIDE UP ORDERS. WE ALSO RESERVE THE RIGHT TO ALTER THE TERMS OR DURATION OF ANY SPECIAL OFFERS OR SALE PROMOTION. WE WILL INFORM YOU IF WE ARE UNABLE TO FILL YOUR ORDER. EACH CLIENT MAY MAKE ONLINE PURCHASES OF UP TO FOUR ITEMS PER STYLE.

Terms & Conditions

FOR ONLINE PURCHASES, KATHRYN ALLEN WILL ACCEPT ON-LINE PURCHASED MERCHANDISE IN ITS ORIGINAL CONDITION FOR A FULL REFUND/EXCHANGE WHEN ACCOMPANIED BY THE ORIGINAL SALES RECEIPT. WE WILL NOT ACCEPT MERCHANDISE THAT HAS BEEN WORN, USED, ALTERED OR DAMAGED. RETURNS/EXCHANGES WILL BE PROCESSED WITHIN 7-10 BUSINESS DAYS OF RECEIPT. REFUNDS MAY ONLY BE ISSUED IN THE SAME FORM AS WAS UTILIZED FOR PAYMENT. FULL-PRICED MERCHANDISE MUST BE RETURNED/EXCHANGED WITHIN 10 DAYS FROM DATE OF DELIVERY; HOWEVER, SALE MERCHANDISE MUST BE RETURNED/EXCHANGED WITHIN 5 DAYS OF DELIVERY. PLEASE NOTE THAT SHIPPING COSTS ARE NOT REFUNDABLE.

EASY-TO-FOLLOW INSTRUCTIONS FOR RETURNING/EXCHANGING MERCHANDISE ARE INCLUDED WITH EACH SHIPMENT. EVERY EFFORT WILL BE MADE TO ENSURE A PROMPT REFUND OR EXCHANGE AND AN EMAIL NOTIFICATION WILL BE SENT ONCE THE RETURN/EXCHANGE HAS BEEN PROCESSED.

WE RECOMMEND SHIPPING RETURNED MERCHANDISE VIA UPS OR INSURED PARCEL POST FOR TRACKING PURPOSES AND THAT A CUSTOMER REQUEST ADEQUATE INSURANCE TO COVER THE PURCHASE PRICE OF THE SHIPMENT.

KATHRYN ALLEN WILL NOT ASSUME RESPONSIBILITY FOR REIMBURSEMENT OR COMPENSATION IN THE EVENT THAT A RETURN SHIPMENT IS LOST, STOLEN, OR DAMAGED BY MISHANDLING DURING SHIPMENT.

ALL ITEMS ARE SHIPPED WITH A RETURN/EXCHANGE TAG ATTACHED.

RETURNS AND EXCHANGES ON THESE SPECIFIC ITEMS WILL ONLY BE HONORED IF THE TAG REMAINS INTACT AND THE RETURN INSTRUCTIONS ABOVE ARE FOLLOWED.

WE RESERVE THE RIGHT TO REFUSE RETURN OF ANY MERCHANDISE THAT DOES NOT MEET THE ABOVE RETURN REQUIREMENTS AT KATHRYN ALLEN’S SOLE DISCRETION.

THE EXCHANGE OF AN ITEM PURCHASED ON KATHRYNALLENCOUTURE.COM, INVOLVES AN EASY TWO STEP PROCESS.

FIRST, PLEASE BEGIN BY MAKING AN ONLINE SELECTION TO IDENTIFY AND TO PURCHASE THE REPLACEMENT ITEM. SECOND, RETURN THE ORIGINAL ITEM BY FOLLOWING THE STEPS OUTLINED IN THE PREVIOUS SECTION. PLEASE NOTE THAT THE RETURNED ITEM MUST BE RECEIVED BY KATHRYN ALLEN IN ORIGINAL UNUSED CONDITION AND THAT NEW ORDERS ARE SUBJECT TO KATHRYN ALLEN AVAILABLE MERCHANDISE ON-HAND. SHIPPING CHARGES FOR ANY RETURNED ITEM(S) ARE THE CLIENT’S RESPONSIBILITY. PLEASE CONTACT KATHRYN ALLEN ENSURE THAT YOU DO NOT INCUR AN ADDITIONAL SHIPPING FEE ON THE REPLACEMENT ITEM. YOUR EXCHANGE ITEM(S) WILL BE SENT TO YOU VIA UPS GROUND OR FEDEX GROUND AT NO ADDITIONAL COST.

ALL OF THE ABOVE STATED RETURN POLICIES APPLY ONLY TO PRODUCT SOLD ONLINE, THROUGH KATHRYNALLENCOUTURE.COM, AND DO SPECIFICALLY NOT APPLY TO BESPOKE ORDERS.

PERSONALIZATION

IN ACCORDANCE WITH APPLICABLE LAWS IN THE UNITED STATES GOVERNING THE PURCHASE AND SALE OF SPECIAL GOODS MADE TO ORDER, WITHDRAWALS, CANCELLATIONS, EXCHANGES OR RETURNS ARE NOT ACCEPTED FOR ORDERS OF CUSTOMIZED PRODUCTS SUCH AS, FOR EXAMPLE, THOSE WITH THE CLIENT’S INITIALS ENGRAVED ON THE PRODUCT. THE CLIENT IS ADVISED THAT IMAGES, PHOTOGRAPHS AND SAMPLES OF THE ENGRAVING MAY DIFFER FROM THE APPEARANCE OF THE ACTUAL PRODUCT.

SHIPPING AND DELIVERY

FOR SECURITY REASONS, KATHRYN ALLEN ONLINE PURCHASES WILL REQUIRE AN ADULT SIGNATURE UPON DELIVERY. IN ADDITION, PURCHASES MAY NOT BE SHIPPED TO P.O. BOXES OR APO/FPO ADDRESSES, WHICH ARE NOT AVAILABLE THROUGH UPS.

ALL PURCHASES ARE SHIPPED VIA UPS OR FEDEX. TO ESTIMATE THE TOTAL DELIVERY TIME FOR YOUR PURCHASE, PLEASE ALLOW UP TO FIVE BUSINESS DAYS TO PROCESS YOUR ORDER FOR SHIPMENT, IN ADDITION TO THE TIME INDICATED BY YOUR PREFERRED SHIPPING METHOD (I.E. UPS NEXT DAY, TWO DAY, GROUND). ORDERS ARE PROCESSED AND DELIVERED MONDAY THROUGH FRIDAY, EXCLUDING HOLIDAYS. BELLE GROTTO COUTURE CANNOT BE RESPONSIBLE FOR UNANTICIPATED DELAYS.

TRACKING

A SHIPPING CONFIRMATION IS EMAILED TO YOU AS SOON AS YOUR PURCHASE HAS BEEN SHIPPED, WHICH WILL ALLOW YOU TO TRACK THE STATUS OF YOUR SHIPMENT. IN ADDITION, WE WILL EMAIL A DELIVERY CONFIRMATION ONCE WE RECEIVE NOTIFICATION FROM UPS THAT YOUR PURCHASE HAS BEEN DELIVERED.

IF YOU ARE NOT COMPLETELY SATISFIED OR IF THERE IS A DISCREPANCY WITH YOUR ORDER, PLEASE RETAIN ALL DOCUMENTATION AND PACKAGING AND CONTACT US IMMEDIATELY BY SENDING AN EMAIL TO BGCHANDBAGS@GMAIL.COM

DEPENDING ON AVAILABILITY, PURCHASES MAY BE MADE EITHER DIRECTLY THROUGH KATHRYNALLENCOUTURE.COM AND THROUGH THE ASSISTANCE OF OUR ONLINE PERSONAL SHOPPERS. ONLINE PURCHASES FROM THIS SECTION OF THE WEBSITE MAY BE MADE BY RESIDENTS OF THE U.S. FOR DELIVERY TO CLIENTS IN THE U.S. , INCLUDING ALASKA AND HAWAII. WE ARE UNABLE TO DELIVER ONLINE PURCHASES TO OTHER LOCATIONS AT THIS TIME.


CHANGES/CANCELLATIONS
IF YOU WISH TO CANCEL OR MODIFY YOUR ORDER, PLEASE SEND AN EMAIL AS SOON AS POSSIBLE TO KATHRYNALLENCOUTURE.COM. WE WILL MAKE EVERY EFFORT TO ACCOMMODATE YOUR REQUEST. HOWEVER, ONCE AN ORDER HAS BEEN SUBMITTED, WE CANNOT GUARANTEE THE PURCHASE CAN BE CANCELLED OR MODIFIED. ONCE YOU HAVE RECEIVED YOUR ONLINE ORDER, PLEASE REFER TO OUR RETURN INSTRUCTIONS INCLUDED WITH YOUR SHIPMENT. IF YOU WOULD LIKE TO PURCHASE A DIFFERENT PRODUCT, PLEASE VISIT OUR WEBSITE OR CONTACT US AT KATHRYNALLENCOUTURE.COM
IN THE EVENT OF A RETURN, WHICH IS TO BE SOLELY DETERMINED BY KATHRYN ALLEN AND OR KATHRYN ALLEN REPRESENTATIVES, A 30% RESTOCKING FEE IS AUTOMATIC, AND IMMEDIATE.


PRODUCT AVAILABILITY
KATHRYN ALLEN PRODUCTS ARE SUBJECT TO AVAILABILITY; AND WE RESERVE THE RIGHT TO LIMIT THE QUANTITY OF PRODUCTS WE SUPPLY; SUPPLY ONLY PART OF AN ORDER; OR TO DIVIDE UP ORDERS. WE ALSO RESERVE THE RIGHT TO ALTER THE TERMS OR DURATION OF ANY SPECIAL OFFERS OR SALE PROMOTION. WE WILL INFORM YOU IF WE ARE UNABLE TO FILL YOUR ORDER. EACH CLIENT MAY MAKE ONLINE PURCHASES OF UP TO FOUR ITEMS PER STYLE.